Terms and Conditions
Removal Van Fulham Terms and Conditions
These Terms and Conditions set out the basis on which Removal Van Fulham provides removal, moving and associated services to private and commercial customers. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Client means the person, firm or company requesting or receiving the services from Removal Van Fulham.
1.2 Company, we, us or our means Removal Van Fulham providing removal and related services.
1.3 Services means any removal, delivery, packing, loading, unloading, storage or related services provided by the Company.
1.4 Goods means the items, furniture, boxes, personal belongings or other property which are the subject of the Services.
1.5 Service Area means the areas in which we regularly operate, including Fulham and surrounding localities, as varied or extended by us from time to time.
2. Scope of Services
2.1 We provide man and van removals, household and office moves, loading and unloading assistance, furniture transport, and related services within our Service Area and to and from other locations in the United Kingdom, subject to availability.
2.2 We do not undertake activities that require specialist licensing or certification unless expressly agreed in writing. This includes, but is not limited to, the transport of hazardous materials, controlled waste or items prohibited by law.
2.3 We reserve the right to refuse to move any item which, in our reasonable opinion, is unsafe, may cause damage to our vehicle or other goods, or is unlawful to transport.
3. Booking Process
3.1 Bookings may be made by completing our booking form or by making a confirmed booking through our designated booking channels as specified on our website or in our written communication.
3.2 At the time of booking you must provide accurate and complete information, including collection and delivery addresses, access details, parking arrangements, the nature and approximate quantity of goods, and any items requiring special handling.
3.3 Quotations are based on the information you provide. If the information supplied is inaccurate or incomplete, we reserve the right to amend the quotation, adjust the price, or decline to proceed with the service on the day.
3.4 A booking is only confirmed once we have accepted it and, where required, you have paid any deposit or prepayment requested. Until that point, we may decline or amend your request without liability.
3.5 You are responsible for ensuring that any required permits or parking dispensations are arranged in good time, unless we have expressly agreed in writing to arrange these as part of the service.
4. Quotations and Prices
4.1 Unless stated otherwise, our quotations are estimates only and are based on the information you provide about the size of the move, access, distance, and any additional services required.
4.2 Quotations do not include charges for parking, tolls, congestion or clean air zones, ferry crossings, or other third party fees. These will be added to your final invoice where applicable.
4.3 Where work takes longer than originally estimated due to reasons beyond our control, including but not limited to access issues, waiting times, additional items, or client delays, additional charges may apply based on our prevailing hourly or fixed rates.
4.4 Quotations are valid for a limited period as stated at the time of issue. If no period is stated, quotations are valid for 30 days from the date of issue and may be withdrawn or amended at any time before acceptance.
5. Payments
5.1 We may require full or partial payment in advance to secure your booking. The required payment terms will be specified at the time of booking.
5.2 Unless otherwise agreed, payment of any balance is due on completion of the service on the same day. We accept the payment methods specified in our booking documentation or on our website.
5.3 Time for payment is of the essence. If payment is not made when due, we may charge interest on any overdue amount at the statutory rate allowable under UK law, accruing daily until payment is received in full.
5.4 In the case of non-payment, we reserve a lien over the Goods and may retain them until all outstanding sums are paid. If payment is not made within a reasonable period, we may sell or dispose of the Goods to recover our costs, after giving you reasonable notice.
5.5 All fees and charges are payable in pounds sterling unless otherwise agreed in writing.
6. Cancellations and Changes
6.1 If you wish to cancel or change your booking, you must notify us as soon as possible using the same booking channel you used to make the reservation or by another method we have confirmed as acceptable.
6.2 Cancellations made more than 7 days before the scheduled service date will normally be refunded in full, less any reasonable administrative or non-refundable third party costs already incurred by us.
6.3 Cancellations made between 7 days and 48 hours before the scheduled service date may incur a cancellation charge of up to 50 percent of the total quoted price, at our discretion.
6.4 Cancellations made less than 48 hours before the scheduled start time, or failure to be present at the agreed collection address at the agreed time, may be charged at up to 100 percent of the total quoted price.
6.5 If you request significant changes to the booking, such as date, time, addresses, additional stops or substantially increased volume of goods, we may treat this as a new booking and apply new charges or revised terms.
6.6 We may cancel or postpone the service in the event of circumstances beyond our reasonable control, including severe weather, road closures, accidents, vehicle breakdown, staff illness, or other events of force majeure. In such cases we will seek to reschedule the service or refund any prepayment for services not provided, but we will not be liable for any indirect or consequential losses.
7. Client Responsibilities
7.1 You are responsible for ensuring that the Goods are properly packed and ready for transport, unless you have specifically booked a packing service from us.
7.2 Fragile items must be adequately protected and clearly marked. We may decline to move items that are insufficiently protected if, in our opinion, the risk of damage is high.
7.3 You must ensure that there is suitable access to the collection and delivery addresses, including space for our vehicle to park and load or unload safely. Any limitations such as narrow staircases, low ceilings, restricted parking, or internal restrictions must be disclosed in advance.
7.4 You must arrange any required parking permits or access permissions in good time. If penalties or additional charges are incurred due to a lack of appropriate permissions, you will be responsible for those costs.
7.5 You must be present, or arrange for an authorised representative to be present, at both the collection and delivery addresses throughout the move, to supervise the work, direct placement of items, and confirm that the service has been completed.
7.6 You are responsible for ensuring that all items to be moved are correctly identified and that no items are left behind or taken in error. We are not responsible for checking the contents of boxes or containers.
8. Excluded Items
8.1 We do not transport the following items unless we have expressly agreed in writing: hazardous or flammable materials, firearms, ammunition, perishable goods, animals, plants, illegal substances, or items of exceptional value including cash, jewellery, precious metals, important documents, or collections.
8.2 If such items are included without our knowledge, we will not be responsible for any loss, damage or deterioration to them and you agree to indemnify us against any resulting claims, damages, penalties or expenses.
9. Liability and Limitations
9.1 We will exercise reasonable skill and care in providing the Services. Our liability for loss of or damage to Goods arising from our negligence or breach of contract is limited as set out in this section.
9.2 Unless otherwise agreed in writing, our total liability for loss or damage to Goods in our custody or control shall not exceed a reasonable replacement cost of the damaged or lost items, subject to any applicable overall cap specified in our quotation or booking confirmation.
9.3 We are not liable for the following:
a. Loss or damage arising from normal wear and tear, inherent defects, pre-existing damage, insufficient packaging by you, or cleaning, repair or restoration processes.
b. Indirect or consequential losses, including but not limited to loss of profit, loss of opportunity, emotional distress, or loss arising from delays.
C. Loss of or damage to excluded items or items not declared to us as fragile or high value.
9.4 Any claim for loss or damage must be notified to us in writing as soon as reasonably possible and in any event within 7 days of the completion of the Services. You must provide evidence of the loss or damage and reasonable proof of value upon request.
9.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be limited or excluded by law.
10. Delays and Waiting Time
10.1 We will use reasonable endeavours to attend at the agreed time, but any times stated for arrival or completion are estimates only and are not guaranteed.
10.2 We are not liable for delays caused by traffic, road closures, accidents, weather conditions, or other circumstances beyond our reasonable control.
10.3 Where delays occur due to factors within your control, including lack of access, incomplete packing, or waiting for keys, we may charge reasonable waiting time at our prevailing rates.
11. Waste and Disposal Regulations
11.1 We operate in accordance with applicable waste and environmental regulations in the United Kingdom. We are not a general waste carrier and we will only remove waste or unwanted items where this has been expressly agreed as part of the service.
11.2 Any request for disposal of items must be agreed with us in advance. Additional charges may apply depending on the nature and quantity of items to be removed.
11.3 We will not remove or transport hazardous waste, clinical waste, asbestos, chemicals, or other controlled materials that require specialist handling or licensing.
11.4 You are responsible for declaring any items intended for disposal and for confirming that you have the right to dispose of them. We may decline to remove any items if we have reasonable concerns about ownership, safety, or regulatory compliance.
11.5 We will use lawful and appropriate disposal routes for any waste or unwanted items that we agree to remove, and may use licensed waste facilities or recycling centres where required.
12. Insurance
12.1 We maintain appropriate insurance cover for our vehicles and our legal liabilities in connection with the Services we provide.
12.2 Our insurance is subject to the usual terms, conditions and exclusions applied by our insurers. Our liability to you will not exceed the limits of our cover and is further limited as set out in these Terms and Conditions.
12.3 You are strongly advised to arrange your own insurance cover for the full replacement value of your Goods for the duration of the move, particularly in relation to high value or fragile items.
13. Complaints
13.1 If you are dissatisfied with any aspect of our Services, you should raise the issue with the team on the day if possible, so that we have an opportunity to address it immediately.
13.2 If the matter is not resolved at the time, you should submit a written complaint to us as soon as reasonably practicable, providing full details of the issue, any loss or damage suffered, and any supporting evidence.
13.3 We will investigate your complaint and aim to respond within a reasonable timeframe. Any remedy offered will be without prejudice to our rights and subject to the limitations of liability set out in these Terms and Conditions.
14. Data Protection and Privacy
14.1 We will collect and process personal information about you for the purpose of handling your enquiry, managing your booking, providing the Services and fulfilling our legal obligations.
14.2 We will only use your personal information in accordance with applicable data protection laws and our privacy practices as set out on our website or in our written policies.
14.3 You are responsible for ensuring that any personal data contained within the Goods, such as documents or digital media, is backed up and protected. We are not responsible for loss of data or privacy breaches arising from items contained within the Goods.
15. Termination
15.1 We may terminate or suspend the provision of Services with immediate effect if you are in material breach of these Terms and Conditions, including but not limited to failure to pay sums due, providing misleading information, or behaving in a threatening or abusive manner towards our staff.
15.2 In the event of termination due to your breach, you will remain liable for all sums due and for any reasonable costs or losses incurred by us as a result.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. General
17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by any court or competent authority, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall any single or partial exercise by us of any right or remedy prevent any further exercise of it or any other right or remedy.
17.3 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us relating to the Services and supersede any prior agreements, understandings, or arrangements between us, whether oral or written.
17.4 You may not transfer or assign any of your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or subcontract our rights and obligations under these Terms and Conditions, provided that this does not materially reduce the level of service you receive.
17.5 We reserve the right to update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us, unless a change is required by law or regulatory authority.
By confirming your booking or allowing us to commence work, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
